Live Chat Support Specialist

Live Chat Support Specialist

Remote - US

About the Role

[Company] is seeking a Live Chat Support Specialist to join our customer support team. You'll be the first point of contact for customers, answering questions about waste management and eco-friendly disposal services via live chat. This is a full-time remote position where you'll resolve customer issues, build relationships, and grow your career with a growing company.

What You'll Do

• Answer customer questions about services, products, and policies via live chat platform.
• Respond to customer concerns within set timeframes and resolve issues independently when possible.
• Troubleshoot problems and escalate complex cases to appropriate team members.
• Document all customer conversations and transactions in support system.
• Identify and suggest improvements to customer service processes.
• Learn new products, services, and policies to provide accurate information.
• Meet targets for customer satisfaction scores and response times.

What You'll Need

• High school diploma or equivalent work experience.
• 2 years of customer service or online support experience.
• Excellent written and verbal communication skills.
• Problem-solving and critical thinking abilities.
• Reliable internet connection and quiet workspace at home.
• Availability for flexible hours, including evenings and weekends.

Nice-to-Haves

• Live chat software or customer support platform experience.
• Knowledge of environmental services or sustainability.
• Multitasking and time management skills.

What We Offer

• Hourly rate: $45-55, based on experience.
• Medical, dental, and vision insurance.
• Paid time off and holidays.
• Career growth opportunities.
• Remote work flexibility.

Equal Opportunity Employer

[Company] is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from people of all backgrounds.