Account Manager

Onsite Manager

Location: Cleveland, OH

About This Opportunity

A leading Cleveland-area human resources firm is seeking an Onsite Manager to serve as the on-site leader for a contract workforce at client facilities. This role manages daily operations, supports associate success, and partners with the branch office to keep staffing, safety, and client relationships running smoothly. This is a hands-on role where you will make a real difference in people's work experience.

What You'll Do

• Supervise contract associates and address attendance, performance, and HR issues.
• Conduct new hire orientations and onboarding training.
• Monitor workplace safety, attend client safety meetings, and investigate incidents.
• Track applications, files, and associate documentation in the tracking system.
• Create reports and spreadsheets as needed by clients.
• Process payroll and maintain accurate HR records.
• Identify and resolve issues proactively, recommending program improvements.
• Recommend and support associates through counseling or transition conversations.
• Recruit and screen applicants when staffing gaps occur.
• Conduct monthly and quarterly business reviews with clients.
• Report safety concerns, near misses, and accidents to management.

What You'll Need

• High school diploma or GED.
• 1 year of experience in Human Resources, Administrative work, or customer service roles.
• Strong interpersonal and communication skills, written and verbal.
• Ability to stay organized and manage time under pressure.
• Working knowledge of labor and employment laws.
• Willingness to travel to other client locations or office meetings as needed.

Nice-to-Have Skills

• Associate degree or higher education.
• Bilingual Spanish-English ability.
• Previous recruiting or sourcing experience.
• Experience leading teams or managing multiple priorities.

What We Offer

• Non-exempt role with overtime eligibility.
• Opportunity to build meaningful relationships with associates and clients.
• Clear path to grow into senior operations or management roles.
• Access to professional development and HR training.

Physical Requirements

This role involves sitting for about 50% of the workday, moving around the office to access files and equipment, and occasional light lifting (25 pounds or less). You will use computers, phones, and standard office equipment regularly. You may travel short or extended periods to client locations or the corporate office.

Equal Opportunity Statement

We provide equal employment opportunities to all employees and applicants. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.

Reports to: Market Manager