Program Specialist

Summary

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information. This position is in the Office of the Executive Secretariat Staff (ESS), under the Office of the Director, located in Rockville, MD. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Duties

• Incumbent is to provide administrative and technical support to the Executive Secretariat Staff for tasking, tracking, reviewing, and reporting on the correspondence actions, processes, and coordination activities across the Indian Health Service. Supports the Executive Secretariat Staff Director and team to enable efficient and accurate record-keeping and timely completion of administrative processes Assists in monitoring activities, providing guidance and technical assistance to staff. Reviews incoming correspondence and decides whether incoming materials require the Director's attention or should be routed to the appropriate staff, or assigned to IHS program office for action and/or response. Serves as liaison for staff to ensure that the correspondence program requirements, criteria, guidelines, operating procedures and objectives are clearly understood. Assists higher-graded correspondence specialists on work with the Indian Health Service offices, other agencies, or organizations outside the Government to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. Uses a computerized correspondence control and tracking system to easily identify and retrieve each document received. Uses computers and computer applications to analyze and/or communicate information. Develops reports, fact sheets, and tracking data for use in presentations. Analyzes and presents trends in correspondence activities. Provides technical support (Microsoft Teams, Microsoft Office, SharePoint, Skype, Zoom), and minutes for the Correspondence Management Team meetings and other meetings. Other general office duties include receiving and routing mail, researching information as requested. Maintains working relationships with other Indian Health Service Offices and Divisions.

Requirements

Selectee may be subject to a probationary period ESEP appointees typically serve a two-year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 Confidential Financial Disclosure Form required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.

Education

If you are substituting education for experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses, including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.