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United States Army Installation Management Command
Hotel Customer Service Agent NF-02
Hawaii National Park, HawaiiDepartment of the Army
$42Kposted range
Range as posted by the employer.
Posted 1 month ago · listed on USAJOBS
Should you apply?
- Open
- 32 days
- Open a while. Either hard to fill or the process is slow. A direct note to the recruiter helps here.
- Open roles at this company
- 147
- Hiring in volume. Recruiters are busy, so a tailored resume that matches the posting's words gets through the screen.
- Salary
- Posted
- The employer put pay in writing. Anchor on it in the first conversation.
Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.
About the role
Summary
This position is located at Kilauea Military Camp (KMC), Big Island of Hawaii. Incentives and Bonuses Incentives will not be paid. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.Duties
- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests. identification and entitlements verification, payment processing and guest room key provision and control.
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.
- Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.