Guest Services Manager

Summary

About the position: This position will be a Guest Services manager assigned to Sakakawea Inn at Minot AFB, ND. ???????This is a FLEXIBLE (FLEX) position. A Flex (Intermittent) schedule does not have guaranteed hours, and you may work 0-40 hours per week as needed by the facility. Employees are eligible to use the fitness center, golf course, bowling center, clubs, and swimming pool.

Duties

• Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. Performs front desk duties in the lodging guest reception unit, as time permits. Supports and explains management programs to subordinates. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance, and explains new work techniques. Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of significant developments that may impact plans, projects, or operations. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13056634

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position DOES allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.