Medical Support Assistant (Office Automation)

Summary

About the Position: This position serves as a Medical Support Assistant (Office Automation) at Eisenhower Army Medical Center Fort Gordon, GA. This position is responsible for performing a full range of receptionist, recordkeeping, and miscellaneous clerical duties within the Military Treatment Facility. This is an open continuous announcement. This is a Direct Hire Solicitation

Duties

• Greet patients to verify nature of the visit and/or refer to appropriate personnel.
• Maintain appointment system to assist in scheduling various types of appointments.
• Receive phone calls to provide general hospital information.
• Resolve complaints of a local administrative nature and refers other complaints to the appropriate authorities.
• Assist patients with completion all necessary forms prior to being seen by the provider.
• Maintain and monitor patient appointment schedules for the clinic/practice.
• Complete end of day processing.
• Respond to emergency calls and notifies emergency medical personnel.
• In-process and out-process patients, families/caregivers and guests.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.