New Flyer

Desktop Support Analysist

Crookston, Minnesota, United StatesOn-siteFull timeTechnical Support

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

Posted Today · listed on Workable

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Should you apply?

Company website ↗

Open: 1 day; Fresh. First-week applicants get read first.
Open roles at this company: 7; A few open seats. Your application will get a real look.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

You'll be the go-to IT support person for NFI Group staff, fixing desktop, hardware, and network issues on-site in Crookston plus regular visits to a plant in North Dakota. Expect a mix of helpdesk ticket work, hands-on repairs, and asset tracking.

What you'd actually do

Take helpdesk calls in the queue on a scheduled rotation
Support desktop software, PC/laptop hardware, printers, phones, mobile devices, and remote connectivity
Visit the ND plant bi-weekly to support kiosks, desktops, scan guns, and printers
Take after-hours on-call support on a rotational basis
Log, track, and escalate issues in the helpdesk tracking tool
Manage user accounts and process MAC (move/add/change) requests for hardware, software, and phones

Must-haves

Post-secondary education in IT or 3-5 years of related experience
Strong knowledge of PC and peripheral repair and troubleshooting
Basic networking cabling skills
Strong organizational skills
Customer-focused attitude and solid problem-solving skills
Willingness to travel about 10% for on-site support at the Pembina location

Nice to have

CompTIA A+, ITIL, or similar certification

Read before you apply

After-hours on-call support is required on a rotational basis, which adds to work outside normal hours
Travel requirement mentions Pembina but day-to-day duties describe bi-weekly ND plant visits, so it's worth clarifying exact travel expectations before applying

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1In your resume, use the exact terms 'helpdesk queue', 'MAC requests', and 'Asset Management system' since these are the specific tools/processes called out in the posting
2Lead with any hands-on experience fixing PCs, printers, or scan guns in a plant or warehouse setting, since that matches their kiosk/scan gun/printer support needs
3If you have A+ or ITIL certification, put it near the top of your resume since the posting flags it as a plus
4Mention any on-call or rotational shift experience directly, since this role requires after-hours on-call support

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About the role

NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further information is available at www.nfigroup.com.

POSITION SUMMARY

Desktop Support Analysts should have a general understanding of the electronic resources, software, hardware, and services provided to NFI Group staff by the ITS department. Their primary role is to serve as a professional and consistent point of contact for all NFI Group end users, ensuring that the right resources are utilized for the prompt resolution of technical issues.

WHAT YOU WILL DO

Helpdesk

Support desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology
Support primary location in Crookston and bi-weekly visits to plant in ND (Kiosks/desktop/scan guns/printers)
Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled
Provide after-hours on call support for the above on a rotational basis
Document, track, and escalate all service and problem requests via Helpdesk tracking tool
Manage NFI Group user accounts using the appropriate processes and procedures

Hardware and Software

Process requests for new software and hardware. Analyze options, obtain quotes and provide recommendations for product selection
Responsible for executing MAC (Move/Add/Change) requests for computer hardware, software, and telephones
Maintain Asset Management system with current and up-to-date information on location of all technological equipment
Maintain Software Asset Management system with current and up-to-date information on purchased software licenses

Requirements

WHAT YOU NEED TO BE SUCCESSFUL

Post Secondary Education in IT/ 3-5 Year experience in related field

CompTIA A+, ITIL, or similar certifications are a plus
Excellent problem-solving skills and customer-focused attitude
Strong Knowledge of PC/Peripheral Repairs and Troubleshooting
Basic Networking Cabling
Strong Organizational Skills

TRAVEL

10% travel required for on-site support at Pembina Location.

Benefits

BENEFITS:

Comprehensive benefits package with immediate eligibility
Paid holidays and vacation
On-the-job training in a continuous learning environment
Career advancement opportunities within NFI’s family of companies
Employee social committee events throughout the year, including barbecues, holiday festivities, sports tournaments, and more
Inclusive workplace culture that values and empowers all team members
This position offers an annual compensation of $68,000 yearly.

New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences, and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.

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