Bon Secours Wellness Arena

Premium Services Coordinator

Greenville, South Carolina, United StatesOn-siteFull timeBox Office

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

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Should you apply?

Company website ↗

Open: 1 day; Fresh. First-week applicants get read first.
Open roles at this company: 2; A few open seats. Your application will get a real look.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

You'll be the main point of contact for premium clients at the arena, handling everything from ticketing to VIP experiences. It's a hands-on hospitality and coordination role with some sales targets attached.

What you'd actually do

Answer premium client questions and resolve issues before, during, and after events
Coordinate ticketing, parking, and hospitality details for premium guests
Send show announcement and 'Know Before You Go' emails via the email marketing platform
Manage premium ticketing and client inboxes, keeping distribution lists current
Work with Levy Restaurants on food and beverage offerings for premium clients
Set up ticket pricing and holds in Account Manager with the box office team

Must-haves

Bachelor's degree in business, marketing, communication, hospitality, or related field, or equivalent work experience
1-2+ years in client services, hospitality, or event management (internships/collegiate experience count)
Comfortable with Microsoft Office Suite and CRM systems
Able to work a schedule with regular nights, weekends, and occasional holidays
Eligible to work in the United States

Nice to have

Experience managing premium or high-touch clients like suite holders or VIP guests
Familiarity with Ticketmaster Host, TM1 Sales, TM1 Events, or Archtics
Experience with an email marketing platform

Read before you apply

Sales quotas (club seats, suites, renewals) are part of the job but pay and commission structure aren't mentioned
No salary or pay range listed

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1In your resume or cover letter, use the exact phrase 'premium client' or 'VIP client management' since that's the core language of this posting
2If you've used Ticketmaster Host, Archtics, or any CRM, name it directly since it's called out as preferred
3Lead with any experience managing recurring relationships (suite holders, season ticket members, repeat hospitality clients) rather than one-off event work
4Mention your availability for nights, weekends, and holidays upfront since the posting flags this as a firm requirement

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About the role

Join the high-energy team at Bon Secours Wellness Arena as our Premium Services Coordinator!

If you thrive in a fast-paced environment, love delivering exceptional guest experiences, and have a passion for live entertainment, this role is your backstage pass. You'll be the go-to expert for our premium clients—ensuring every detail is handled with care, every interaction is seamless, and every event becomes a lasting memory. Ready to be part of something unforgettable? We want to hear from you.

Responsibilities:

Deliver exceptional customer service as the venue's expert and primary contact for premium clients and guests, ensuring personalized support and a seamless event experience.
Foster lasting client relationships through proactive, personalized communication and responsive service. Engage with premium clients before, during, and after events to anticipate needs, resolve issues promptly, and ensure an exceptional experience every step of the way.
Coordinate all aspects of the premium services, including ticketing, parking, hospitality, promotions, and other experience enhancements.

Collaborate with internal teams including marketing, operations, event service, and hospitality, to ensure successful execution of premium services arrangements.
Utilize the email marketing platform to create and send emails; notifying premium clients of show announcements, show updates, premium updates, as well as “Know Before You Go” show specific information.
Maintain the ticketing and premium specific email inboxes, responding to clients in a timely manner, as well as keeping email distribution lists up to date.
Assist in the planning and execution of exclusive premium experiences, including private receptions, party suites, and VIP experiences. Assist in the planning, scheduling and use of premium service areas.
Collaborate with Levy Restaurants to plan, provide and elevate Food & Beverage offerings made to premium clients.
Coordinate premium ticketing and client access in collaboration with the box office team. Responsibilities include managing premium ticket orders, setting up ticket pricing and holds in Account Manager, and ensuring timely communication and access based on box office timelines. Oversee the accurate placement, fulfillment, and availability of premium tickets and parking passes to clients.
Administer premium seat contracts and manage client activation. Collect and compile information on clients and prospects for the database. Manage data accuracy and integrity and keeping records current.
Achieve new and renewal annual sales goals for club seats, suites and single event suite rentals; work with marketing department on sales presentations and promotions to attract new clients.
Gather and analyze client feedback to develop and implement strategies to enhance the premium service offerings and exceed client expectations.
Performs other duties as assigned, including box office specific assignments.

Greenville Arena District is committed to the full inclusion of all qualified individuals. As part of this commitment, we'll ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at BSWA_HR@bswarena.com or by phone at 864-241-3800.

Requirements

Bachelor's degree in business, marketing, communication, hospitality management, or other relevant field of study; or equivalent additional work experience
1-2+ years of relevant experience in client services, hospitality, or event management, ideally in a live entertainment or sports setting. [Internships, collegiate experience, and other applicable experience may be considered.]
Prior experience managing premium or high-touch external client relationships, such as suite holders, VIP guests, or other premium account clients, a plus.
Proficient in Microsoft Office Suite and comfortable with customer relationship management (CRM) systems.
Basic experience with Ticketmaster Host, TM1 Sales, TM1 Events and/or Archtics preferred.
Experience with an email marketing platform is a plus.
Eligible to work in the United States.
Must be able/flexible to work Event schedule which regularly includes nights and weekends, and occasional holidays.

Benefits

Excellent health benefits.

Employees are eligible for SC State Health benefits, District retirement plan participation, and generous paid-time-off (PTO).

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