Shegerian & Associates

Personal Injury Case Manager

San Diego, California, United StatesOn-siteFull time

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

Posted Today · listed on Workable

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Should you apply?

Company website ↗

Open: 1 day; Fresh. First-week applicants get read first.
Open roles at this company: 4; A few open seats. Your application will get a real look.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

You'll be the main point of contact for personal injury clients, checking in on their recovery and keeping them informed from intake through settlement. You'll also handle the behind-the-scenes work: tracking deadlines, coordinating medical records, managing insurance and liens, and keeping attorneys and cases moving.

What you'd actually do

Check in with clients on treatment progress and answer their questions with empathy
Order, follow up on, and organize medical records and billing from providers
Track insurance coverage details: carriers, claim numbers, adjusters, policy limits
Negotiate with medical providers and track liens including Medicare/Medi-Cal
Coordinate vehicle repairs and property damage for auto accident clients
Assemble demand packages and track demand/settlement deadlines

Must-haves

Strong organizational and time management skills to juggle multiple cases
Clear, confident written and verbal communication
Genuine customer service mindset with empathy and patience
Proactive mindset that catches problems early
Comfort coordinating with medical providers and insurance adjusters
Flexibility to work extended hours during litigation and trial deadlines
Willingness to work on-site, Monday to Friday, 9am to 6pm

Nice to have

At least one year of personal injury case management experience
Fluent in Spanish
Comfort reading and organizing medical records and bills

Read before you apply

Overtime is described as required, not optional, tied to litigation and trial schedules
Pay is hourly but role demands high caseload complexity typically seen in salaried paralegal positions, worth clarifying expected weekly hours before accepting

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1If you speak Spanish fluently, lead with that in your resume summary since it's explicitly called out as preferred
2Highlight any direct experience negotiating with medical providers or tracking liens (Medicare/Medi-Cal), since this is a named responsibility, not just general case management
3Use their exact phrases like 'maximum medical improvement,' 'demand package,' and 'UM/UIM' in your resume or cover letter to mirror their language
4Prepare one specific example of a time you kept a complex, multi-deadline case on track without anything falling through, since 'nothing stalls' is a repeated theme in the posting

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About the role

As a Personal Injury Case Manager, you'll be the steady, reassuring point of contact who guides injured clients through what is often a stressful and unfamiliar process while keeping their cases organized and moving. Exceptional client support is at the heart of this role: you'll check in on clients' recovery, keep them informed, and make sure they feel genuinely cared for from intake through settlement. Alongside that, you'll track high stakes deadlines, coordinate medical treatment and records, manage insurance, repairs, and keep attorneys aligned. If you love helping people, bringing order to complexity, and being the person everyone can count on, this role is for you.

What You'll Do

Deliver Exceptional Client Support

Serve as a warm, reliable point of contact for clients throughout their case
Complete client introductions and maintain regular check ins on treatment and recovery
Respond to client questions and concerns promptly and with empathy
Coordinate reassignment communications and follow up with non responsive clients to keep them engaged in their treatment and case
Facilitate smooth communication between attorneys and clients

Manage Treatment, Records & Insurance

Monitor clients' medical treatment, flag gaps in care, and track progress toward maximum medical improvement
Order, follow up on, and organize medical records and billing from providers
Identify and track all applicable insurance coverage, including at fault/liability, UM/UIM, MedPay, and health, along with carriers, claim numbers, adjusters, and policy limits
Negotiate with medical providers to help maximize the client's net recovery
Track medical and health insurance liens, including Medicare and Medi Cal where applicable, and letters of protection, and support timely resolution
Coordinate vehicle repairs and property damage resolution for auto accident clients
Assemble demand packages and track demand and settlement deadlines
Prepare the client's settlement breakdown of costs, expenses, and liens once a case settles

Keep Cases Moving

Attend attorney meetings and capture key decisions, action items, and deadlines
Keep case blueprints and the case management tracker current with case status, treatment status, and progress
Monitor critical deadlines, including the Statute of Limitations, UM/UIM demand deadlines, and demand/settlement deadlines; track court deadlines for cases in litigation
Keep cases advancing from intake through treatment, demand, and settlement, following up so nothing stalls
Track case progress and report updates during team meetings

Coordinate Scheduling & Coverage

Schedule and coordinate depositions, medical examinations (IME/DME), mediations, and hearings
Resolve scheduling conflicts in coordination with attorneys
Monitor team communications to ensure scheduling needs are addressed quickly

Requirements

At least one year of experience in personal injury case management (preferred)
Fluent in Spanish (preferred)
Genuine customer service mindset, empathetic, patient, and proud to make clients feel cared for
Strong organizational and time management skills: you can juggle multiple priorities without dropping the ball
Clear, confident written and verbal communication
A proactive mindset: you spot problems before they become emergencies
A collaborative team player who works well across departments, including comfort coordinating with medical providers and insurance adjusters
Comfort reading and organizing medical records and bills is a plus
Must be flexible and comfortable working extended hours as needed to support litigation deadlines, trial schedules, and case demands
This is a full time, on site role. Standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with overtime required when necessary to meet litigation deadlines, trial schedules, and case demands.

Benefits

What We Offer:

Hourly pay: $25-$30 BOE

Industry-Leading Benefits:

Firm pays 100% of premiums for dental and vision
Firm pays 100% of all Silver-level medical plans
Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)
$500 annual FSA contribution
Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), sick pay, plus your birthday off as a fully paid day.

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