33 USA Inc.

Community Lead (Discord / Reddit Community Operations)

Los Angeles, California, United StatesHybridFull timeMarketing Div

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

Posted Today · listed on Workable

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Should you apply?

Company website ↗

Open: Today; Fresh. First-week applicants get read first.
Open roles at this company: 2; A few open seats. Your application will get a real look.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

You'd run the day-to-day operations of official Discord servers and subreddits for anime, manga, and game IPs, handling moderation, member communication, and engagement events. You'd also coordinate part-time moderators and feed data into client reporting, reporting to a Community Management Manager.

What you'd actually do

Build and configure Discord channels, roles, bots, automod, and onboarding; set up subreddit rules, flair, and AutoModerator
Moderate channels and threads daily: handle spam, harmful content, spoiler/leak control, and member reports
Respond to members and welcome newcomers in native-level English, keeping tone on-brand
Log and escalate incidents (harassment, ToS violations, PR-sensitive issues) per the escalation flow
Run engagement programs: AMAs, watch parties, contests, polls, release-linked activations, including scheduling and on-the-day operation
Draft community announcements and light copy, coordinating visuals with the Creative team

Must-haves

1-3+ years hands-on experience operating or moderating an official Discord server or Reddit community for a brand, IP, game, or agency (not personal fan communities or volunteer-only mod work)
Experience with the launch or initial build-out of an official community
Working knowledge of Discord admin (channels, roles/permissions, bots/automod) and/or Reddit admin (settings, AutoModerator, mod tools)
Experience handling moderation, reports, and incidents calmly, following escalation processes
Understanding of anime, manga, and/or game fandom culture in North America
Native-level written English
Comfortable with flexible hours around releases and live events
Able to work autonomously under a manager's direction

Nice to have

Experience on both Discord and Reddit (not just one)
Experience operating official communities specifically for game or anime IPs
Experience scheduling or coordinating moderators/contractors
Familiarity with community analytics tools, bot configuration, and AutoModerator setup
Experience running AMAs, watch parties, or contests
Basic graphic/video editing skills

Read before you apply

No pay range listed
Job explicitly rules out volunteer or personal fan moderation experience, so the bar for 'official' experience may be harder to meet than it first appears
Mentions coordinating contractors and part-time moderators, which adds a management layer of responsibility not reflected in the job title

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1Lead your resume/cover letter with specific official (brand, IP, game, or agency) Discord or Reddit community work, naming the platform features you configured: roles, automod, AutoModerator, bots, verification flows
2Call out any launch or build-out experience by name, since the posting specifically asks for this and it's easy to overlook if you only maintained an existing community
3If you have run AMAs, watch parties, or contests, describe one with specifics (numbers, platform, outcome) since this maps directly to their 'Engagement Programs' section
4If you've coordinated other moderators or contractors, mention that explicitly using their language ('shift coordination', 'briefings', 'quality checks') to match the Operations Team Coordination requirement

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About the role

Position Summary

The Community Lead is the hands-on operations lead for the official Discord servers and Reddit communities that 33 USA runs for Japanese anime, manga, and game IPs in the North American market.

Reporting to the Community Management Manager, you will build and maintain communities, run day-to-day moderation, communicate with members, execute engagement programs, and coordinate the contractors and part-time moderators assigned to your communities.

This is not a social media posting or account management role (X, Instagram, TikTok); it is the day-to-day operation of the community itself — the place where fans interact with each other on an ongoing basis. You will know every channel, role, bot, and rule in your communities and be responsible for keeping them healthy, active, and safe for fans to participate in.

Working with the Social Media Marketing and Creative teams, you will support the Community Management Manager in preparing client reporting and in raising the operational quality of 33 USA's Community Management service.

Requirements

Community Build & Maintenance

- Build and configure Discord servers and Reddit communities (subreddits) per the Community Management Manager's design. On Discord: channels and categories, roles and permissions, onboarding and verification, bots, automod, and integrations. On Reddit: community settings, rules, flair, AutoModerator, and related tooling.

- Keep community settings, rules, FAQs, pinned content, and operating documentation up to date across assigned communities.

Daily Moderation & Member Communication

- Run day-to-day moderation: review channels and threads, apply community rules, handle reports, address spam and harmful content, and manage spoiler/leak control around release dates.

- Respond to member questions and welcome new members, creating a positive, on-brand community atmosphere in native-level English.

- Log incidents and escalate issues (harassment, ToS violations, PR-sensitive matters) to the Community Management Manager following the escalation flow.

Engagement Programs & Content

- Execute engagement programs planned with the Community Management Manager — release-linked activations, AMAs, watch parties, contests, polls, and creator/ambassador programs — including scheduling, announcements, and on-the-day operation.

- Draft community announcements and light content (Discord posts, event copy, Reddit posts) and coordinate visual assets with the Creative team.

Operations Team Coordination

- Coordinate the contractors and part-time moderators assigned to your communities: shift coordination, briefings, work direction, and first-line quality checks. Share training needs with the Community Management Manager.

Reporting & Insights

- Track community metrics (members, active rate, engagement, sentiment, incidents) and prepare inputs for weekly/monthly client reporting.

- Share member feedback, trends, and risks with the Community Management Manager and related teams to drive operational improvements.

Cross-Team Collaboration

- Align community activity with the Social Media Marketing team's content calendar and with IP release schedules and licensing constraints provided by clients and 33's Tokyo headquarters.

Qualifications

Required:

- 1–3+ years of hands-on experience operating or moderating a Discord server or Reddit community as an official community for a brand, IP, game title, or agency (required; experience on both platforms preferred). Personal fan communities or volunteer moderation alone do not qualify.

- Experience participating in the launch or initial build-out of an official community

- Working knowledge of Discord and Reddit administration (Discord: channels, roles and permissions, bots/automod; Reddit: community settings, AutoModerator, moderation tools; and both platforms' policies and Terms of Service)

- Experience handling moderation, reports, and incidents calmly and consistently, and following escalation flows

- Understanding of anime, manga, and/or game fandom culture and how North American fan communities behave online

- Native-level written English with a clear, friendly, on-brand community voice

- Reliable, detail-oriented, and comfortable with flexible hours around releases and live events

- Able to run day-to-day operations autonomously under the direction of the Community Management Manager

Preferred:

- Experience operating official communities for game or anime IPs (in-house or agency)

- Experience operating official communities on both Discord and Reddit

- Experience coordinating or scheduling moderators or contractors

- Familiarity with community analytics/reporting tools, Discord bot configuration, and Reddit AutoModerator setup

- Experience running AMAs, watch parties, contests, or similar live community events

- Basic graphic/video editing skills for community assets

- Japanese language ability, or experience working with Japanese clients or cross-border teams

- Experience on additional platforms (Twitch, YouTube community, Steam community, etc.)

Benefits

A number of programs cover all employees in the manner prescribed by law. Additionally, 33 USA Inc. provides several Company-designated benefit programs.

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Hybrid Work Model

While we currently offer this hybrid arrangement, please note that our work model may evolve to meet changing business needs. The company reserves the right to modify work arrangements at its sole discretion. We appreciate your understanding and flexibility as we continually assess and optimize our work environment.

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