Humanz

Customer Success Manager - Influencer Marketing

Lexington, New York, United StatesOn-siteUSA Offices

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

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Should you apply?

Company website ↗

Open: Today; Fresh. First-week applicants get read first.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

This is a creator-facing coordinator role at an influencer marketing company, managing day-to-day communication with creators through the full campaign lifecycle. You'll handle onboarding, deliverables, negotiations, and reporting for the Organic Partnerships team.

What you'd actually do

Communicate daily with creators during active campaigns
Onboard creators to the Humanz platform and campaign process
Track and coordinate deliverables, timelines, content submissions, and approvals
Review creator content against campaign requirements before delivery
Negotiate rates and deliverables with creators
Keep campaign and creator data organized and current

Must-haves

Strong understanding of marketing and digital/social media principles
Familiarity with TikTok, Instagram, YouTube, and current trends
Excellent written and verbal communication
High organization and attention to detail
Ability to manage multiple tasks and deadlines simultaneously
Proactive, ownership-driven attitude

Nice to have

Bachelor's degree in Marketing, Communications, Business, or related field

Read before you apply

Duties list is long and covers communication, negotiation, content review, reporting, and operations for one entry-level title, which suggests broad scope for the pay range
No mention of team size or who this role reports to

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1Lead your application with any hands-on experience managing creator or influencer relationships, even informal ones, since that's the core of this job
2Mirror the posting's language: mention 'creator onboarding,' 'deliverables tracking,' and 'campaign lifecycle' explicitly in your resume or cover letter
3If you've negotiated rates or contracts before (freelance, sales, or agency work), highlight that specifically since negotiation is called out as a duty
4Show familiarity with TikTok, Instagram, and YouTube trends by referencing specific campaigns or creators you follow or have worked with

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About the role

The Role

We’re looking for a motivated Customer Success Manager to join our growing Organic Partnerships team.

This is a great opportunity for someone looking to build a career in influencer marketing and gain hands-on experience working directly with creators and social media campaigns.

You’ll play a key role in supporting creator partnerships from onboarding through content delivery, owning day-to-day creator communication, coordinating content and deliverables, and helping the Organic Partnerships team keep campaigns organized and moving forward.

This is a hands-on, creator-facing role for someone who understands marketing, loves social media and the creator world, and is organized, proactive, and excited to learn and grow.

What You’ll Own

Creator Communication & Campaign Support

Own day-to-day communication with creators throughout active campaigns
Support creators through onboarding to the Humanz platform and campaign processes
Coordinate creator deliverables, timelines, content submissions, feedback, and approvals
Support the content development process, helping ensure creator content meets campaign requirements and is delivered on time
Assist with creator negotiations around rates, deliverables, and campaign requirements
Maintain strong, positive relationships with creators and provide ongoing support throughout the campaign lifecycle
Keep creator activity, deliverables, and campaign information organized and up to date
Track campaign progress and results and assist with campaign reporting
Support the Organic Partnerships team with ongoing campaign needs, creator-related tasks, and day-to-day operational support
Work closely with internal team members to troubleshoot issues and keep campaigns moving forward
Manage multiple creator relationships, priorities, and deadlines simultaneously

Requirements

Bachelor’s degree in Marketing, Communications, Business, or a related field – preferred
Strong understanding of marketing principles, digital marketing, and social media
Passion for influencer marketing, social media, and the creator economy
Strong familiarity with TikTok, Instagram, YouTube, and current social media trends
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Comfortable managing multiple tasks and deadlines simultaneously
Proactive, resourceful, and eager to take ownership
Fast learner who is excited to build a career in influencer marketing

Benefits

Pay range and compensation package

Base salary: $60,000- 75,000 USD per year.

Equal Opportunity Statement

Humanz is an equal opportunity employer.

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