Professional Physical Therapy

Patient Care Coordinator

Haverhill, Massachusetts, United StatesOn-siteFull timePCC

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

Posted Today · listed on Workable

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Should you apply?

Company website ↗

Open: 1 day; Fresh. First-week applicants get read first.
Open roles at this company: 19; A few open seats. Your application will get a real look.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings, last refreshed May 20.

The job, broken down

This is a front-desk role at a physical/occupational therapy clinic, handling patient check-in, scheduling, and payments. You're the first face patients see and the person keeping the office running smoothly day to day.

What you'd actually do

Greet and check in patients, verifying their information is accurate and complete
Collect copays and outstanding balances
Manage appointment scheduling
Answer phones and route calls or inquiries to the right person
Update patient records and enter data
Handle general administrative tasks as needed

Must-haves

High school diploma or equivalent
Prior customer service or administrative experience, ideally in healthcare
Strong interpersonal and communication skills
Attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Comfortable learning new computer/software systems

Nice to have

Experience specifically in a healthcare or clinic setting

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1In your resume or cover letter, mirror their language: mention 'patient check-in,' 'copay collection,' and 'appointment scheduling' if you've done similar tasks
2Lead with any healthcare-adjacent front-desk experience (medical office, dental office, urgent care) since they explicitly prefer it
3If you've used any scheduling or EMR software before, name it directly to show you can pick up their systems fast
4Since pay is listed as $18-$21 based on experience, be ready to briefly quantify your customer service or admin experience (years, patient volume, etc.) when you apply or interview

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What it's like to work at Professional Physical Therapy

Premium

Professional Physical Therapy (Professional PT) is a physical therapist-owned, multi-site outpatient rehab company with clinics across New York (including Manhattan), New Jersey, Connecticut, Massachusetts and New Hampshire. It is a regional chain, not a small single-site clinic, with hundreds of employee reviews online suggesting a workforce likely in the hundreds to low thousands.

The full picture: what employees say in public reviews, with sources
Recent news and signals about how the company is doing
How to position yourself when you apply here

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About the role

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation: $18-$21 per hour, based on experience and qualifications

Responsibilities:

Greet and check in patients, ensuring accurate and complete patient information.
Collect copays and patient balances as needed.
Manage appointment scheduling.
Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
Collect and update patient information.
Assist with administrative tasks such data entry and maintaining patient records.

Requirements

High school diploma or equivalent.
Prior experience in a customer service or administrative role, preferably in a healthcare setting.
Excellent interpersonal and communication skills.
Strong attention to detail and organizational skills.
Ability to multitask, prioritize tasks, and work in a fast-paced environment.
Proficient in computer skills and ability to learn new software systems.

Benefits

Monthly performance bonus
Medical, dental, vision insurance
STD/LTD
Hospitalization insurance
Accident insurance
Life insurance
401k with employer match
Employee assistance program
Employee discounts
Employee referral program
Paid time off (PTO)

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