Bes System haus

Live Chat Support

United StatesRemoteFull time

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

Posted Today · listed on Workable

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Should you apply?

Company website ↗

Open: 1 day; Fresh. First-week applicants get read first.
Open roles at this company: 2; A few open seats. Your application will get a real look.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

You'd handle customer questions and basic tech troubleshooting through live chat, juggling multiple conversations at once. It's a remote support role covering shifts that may include weekends and holidays.

What you'd actually do

Answer incoming live chat messages from customers
Give product, service, and policy information
Troubleshoot basic technical issues
Log interactions and notes in the system
Pass complex issues to the right department
Help update the knowledge base and support process notes

Must-haves

Strong written communication with good grammar and spelling
Ability to handle multiple chat conversations at once
Problem-solving skills and attention to detail
Willingness to work shifts including weekends and holidays

Nice to have

Previous customer support or live chat experience
Familiarity with CRM software and live chat tools

Read before you apply

No pay range or compensation details given
No mention of employment type (full time, part time, or contract) despite listing benefits
Generic AI-style company description with little concrete detail about the actual product or customers

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1In your application, use the exact phrases 'live chat', 'multitask', and 'troubleshoot technical issues' since they appear directly in the posting
2Lead with any past experience handling multiple simultaneous chats or tickets, and name any CRM or live chat tool you've used (Zendesk, Intercom, LiveChat, etc.)
3If you've written knowledge base articles or documented support processes, mention that specifically since it matches their 'continuous improvement of support processes' line
4Ask directly about pay range, employment type, and shift schedule before or during the first interview since none of this is in the posting

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About the role

Bes System haus is seeking a highly motivated and customer-focused Live Chat Support representative to join our dynamic team. As a vital point of contact between our company and our valued customers, you will play a crucial role in delivering exceptional online support through live chat communications. This position demands excellent communication skills, an empathetic approach to problem-solving, and the ability to manage multiple inquiries simultaneously in a fast-paced environment. You will be responsible for addressing a wide range of customer questions, troubleshooting technical issues, providing product information, and ensuring overall customer satisfaction. At Bes System haus, we pride ourselves on fostering a collaborative and inclusive workplace where your contributions are recognized and your professional growth is encouraged. If you thrive on helping others, are detail-oriented, and possess a passion for delivering outstanding service, this role offers a rewarding opportunity to make a direct impact on customer experience while developing your career with a forward-thinking company in the tech industry.

Responsibilities

Respond promptly and professionally to customer inquiries via live chat.
Provide accurate information about products, services, and policies.
Troubleshoot and resolve basic technical issues reported by customers.
Document customer interactions and maintain detailed records in the system.
Escalate complex issues to appropriate departments when necessary.
Maintain a positive and empathetic attitude toward customers at all times.
Contribute to the continuous improvement of support processes and knowledge base.

Requirements

Excellent written communication skills with a strong command of grammar and spelling.
Ability to multitask and handle multiple live chat sessions efficiently.
Strong problem-solving skills and attention to detail.
Previous experience in customer support or live chat environment is preferred.
Familiarity with CRM software and live chat tools is an advantage.
Ability to work independently as well as part of a team.
Flexibility to work in shifts including weekends and holidays as needed.

Benefits

Life Insurance (Basic, Voluntary & AD&D)
Short Term & Long Term Disability
Training & Development
Work From Home
Wellness Resources

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