Launch 513

Events Customer Service

Erlanger, Kentucky, United StatesOn-siteFull time

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

Posted 2 days ago · listed on Workable

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Should you apply?

Company website ↗

Open: 2 days; Fresh. First-week applicants get read first.
Open roles at this company: 10; A few open seats. Your application will get a real look.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

This is a face-to-face sales role, not a typical customer service job. You'll work in-market locations around Cincinnati selling for telecom, charity, and sports campaigns, with daily coaching and a base salary plus incentives.

What you'd actually do

Approach shoppers in person and pitch products/services for telecom, charity, or sports clients
Close sales and upsell using techniques taught in training
Handle basic customer service tasks like follow-ups and returns
Attend structured morning and evening training sessions
Work with a team to hit daily sales targets

Must-haves

Recent college graduate or equivalent
Strong communication and interpersonal skills
Comfortable standing and actively engaging customers for extended periods
Energetic, customer-first attitude
Ability to take coaching and apply it quickly

Nice to have

Prior retail or sales experience

Read before you apply

Title says 'Customer Service' but the actual work is direct, in-person sales with quotas
Vague reference to '62 client campaigns' with no detail on what those campaigns actually involve day to day
Pay range is wide ($36k-$44k) and tied to 'performance incentives' that aren't defined or quantified
No mention of health benefits, PTO, or other standard employment benefits — only training and 'career growth' are highlighted

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1In your resume and intro note, use the words 'face-to-face sales,' 'closing,' and 'upselling' since that's the actual core of this job, not generic customer service language
2Lead with any experience where you hit a target or quota, even informal ones (fundraising, retail commission, campus sales), since this role rewards competitive results
3Ask directly in your application or interview how the 'performance incentives' are structured and whether the role is W-2 or 1099, since that wasn't specified
4Mention comfort with standing and active customer engagement for full shifts, since the posting calls this out explicitly as a requirement

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What it's like to work at Launch 513

Premium

Launch 513 is a small experiential/direct marketing and sales agency based in Cincinnati, Ohio, founded in 2021. It designs and runs in-person marketing and sales campaigns for larger client brands, and reportedly has roughly 10-50 employees with under $5 million in annual revenue.

The full picture: what employees say in public reviews, with sources
Recent news and signals about how the company is doing
How to position yourself when you apply here

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About the role

Join our Greater Cincinnati retail sales team — perfect for new grads eager to learn fast, compete, and advance. 🚀

ABOUT THE ROLE:

Jump into face‑to‑face sales across 62 client campaigns (telecoms, charities, sporting partners) at in‑market locations across Cincinnati and surrounding neighborhoods. You’ll receive structured morning and evening training, daily coaching, and hands‑on selling experience that builds confidence and accelerates career growth. 🏬🎯

WHY IS THIS GREAT FOR NEW GRADUATES: (in Greater Cincinnati)

• Fast‑paced, competitive environment that rewards results and initiative ⚡

• Daily coaching and real responsibility from day one — build transferable skills (sales, communication, customer service, negotiation) 🗣️🤝

• Clear progression paths into senior sales, team leadership, or campaign management 📈

• Local client exposure to grow your Cincinnati network and strengthen your resume 📍🔗

WHAT YOU WILL DO:

• Greet shoppers, assess needs, and present tailored solutions one‑on‑one 👋

• Close sales and upsell using proven techniques 💼💡

• Represent telecoms, charity, and sports campaigns with professionalism 🎟️📱

• Provide friendly customer service and handle follow‑ups/returns 😊🔁

• Attend morning and evening training sessions and collaborate with your team to hit targets 🕘🕔🤝

Ready to launch your Cincinnati-focused career? Apply with your resume and a short intro about why this role excites you — we’re excited to meet ambitious new grads ready to push themselves and grow.

Requirements

• Recent college graduate (or equivalent) with a strong drive to learn and compete 🎓

• Excellent communication and interpersonal skills 💬

• Customer‑first mindset with a positive, energetic presence ✨

• Comfortable standing and actively engaging customers 🚶‍♂️🚶‍♀️

• Quick to absorb coaching and eager to improve — retail/sales experience is a plus 👍

Compensation

Benefits

• Base salary range: $36,000–$44,000 per year (depending on experience) + performance incentives 💵📈

• Structured training program and daily coaching 📚

• Rapid skill development and visible career progression 🚀

• Hands‑on experience across multiple industries to strengthen your CV 🧾

• Supportive team culture that celebrates wins and growth 🎉

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