Air Force Global Strike Command

Guest Services Representative

Minot AFB, North DakotaDepartment of the Air Force

$36Kposted range

Range as posted by the employer.

Posted 1 month ago · listed on USAJOBS

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Should you apply?

Open: 41 days; Open a while. Either hard to fill or the process is slow. A direct note to the recruiter helps here.
Open roles at this company: 13; A few open seats. Your application will get a real look.
Salary: Posted; The employer put pay in writing. Anchor on it in the first conversation.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

You'd work the front desk at Sakakawea Inn on Minot AFB, checking guests in and out, handling payments, and keeping the property management system updated. It's a flex schedule, meaning your hours can range from 0 to 40 per week depending on what the facility needs.

What you'd actually do

Receive and confirm room reservations by phone, email, or in person
Register guests, assign rooms, issue keys
Calculate and post charges, accept payment, make change, print checkout statements
Prepare daily cashier and activity reports, balance cash receipts
Update room housekeeping status and notify maintenance of reported issues
Sell sundry items to guests

Must-haves

Ability to handle cash, payments, and balance accounts accurately
Comfortable using a property management system to enter guest info and print reports
Professional appearance and demeanor
Customer service focus

Nice to have

Prior front desk, hotel, or hospitality experience
Experience with night audit procedures

Read before you apply

Flex schedule with no guaranteed hours, 0-40 hours per week is unpredictable for budgeting your income
No pay rate listed in the posting

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1Preview and complete the online questionnaire at the USA Staffing link before applying, since federal applications are screened against your answers there
2In your resume, mirror exact duty phrases from the posting like 'calculates and posts charges,' 'balances totals with control records,' and 'night audit procedures' since federal HR often keyword-matches
3If you have any prior cash-handling, front desk, or hotel experience, lead with that and quantify it (e.g., number of transactions or guests handled daily)
4Note in your application that you understand and accept the flex/intermittent schedule, since federal postings often screen out people unsure about hour variability

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About the role

Summary

About the position: This position will be a Guest Services Representative assigned to Sakakawea Inn at Minot AFB, ND This is a FLEXIBLE (FLEX) position. A Flex (Intermittent) schedule does not have guaranteed hours, and you may work 0-40 hours per week as needed by the facility. Employees are eligible to use the fitness center, golf course, bowling center, clubs, and swimming pool.

Duties

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13025080

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position DOES allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

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