LEAD LODGING CLERK (SUPERVISORY)

Summary

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to Fort Tuthill in Flagstaff AZ.. This is a Flexible position with no guaranteed hours or benefits.

Duties

• As a working leader, performs the following duties: Distributes and balances workload among employees. Observes working progress, production, and adherence to quality and safety standards. Instructs and trains new employees. Evaluates unresolved employee complaints or operational issues to 2nd level supervisor. Provides input on performance progress, and disciplinary problems. Receives and confirms room reservation by letter, telephone, email, or personal contact. Registers and assigns rooms to guest, makes and issues room keys, and may escort guest to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patron's accounts and balances total with control records. Accepts payment, makes change, and presents departing guest's checkout statements. Prepares and safeguards cash receipts, prepares and safeguards cash receipts, prepares daily cashier's reports, daily activity report, and may prepare consolidated daily activity report. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs various clerical and administrative support duties for Fort Tuhill Off Base Recreation Area. Maintains necessary suspense control. Use MS Office software to produce a variety of documents correspondence, reports, and other materials. Performs Records Custodian (RC) function for the work center. Assists in entering invoices into the NAF Resale Inventory System (NAFRIS). Assist with cashier deposit reports and completing Consolidated Cost Center Reports. Assist in preparation and consolidation of daily activity AF Form 1875s, deposits and reports. Assist with the initiation and completion of inputs into daily 1876s in the Services Agency Information System (SAIS). Assist in ensuring all information is accurate and timely. Assists with payroll duties such as time keeper and makes inputs to SETS timesheets. Performs a variety of general office duties such as receiving telephone calls and visitors, routing and filing correspondence, maintaining files, makes tentative appointments for supervisor, and arranges staff meetings, as required. May brew and serve coffee beverages during set hours established. Ensures coffee, beer and wine bar remains clean. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13002943

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.