Medical Support Assistant (Advanced)

Summary

Advanced Medical Support Assistants assigned to Ward Administration, Business Office at grade GS-6 are responsible for performing a variety of administrative and clerical duties and is the liaison between the nursing staff, social workers, clinics/labs/OR, and physicians in their assigned area and customers both internal and external to the medical center. Please include full-time/part-time status or number of hours worked for each position listed on resume.

Duties

• Total Rewards of a Allied Health Professional There are 3 vacancies for this location with two tour of duty options. You may select your preferred tours in the announcement questionnaire. 1 vacancy - Day Shift, 7:00 am - 3:30 pm, Rotating Weekends 3 vacancies - Evening Shift, 3:00 pm - 11:30 pm, Rotating Weekends Duties include but not limited to: Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care. Utilizes Bed Control Menu in VISTA to perform Patient Movements. Handle multiple phone lines on in an inpatient care setting, making sure these calls are forwarded to correct staff if needed. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies. Perform administrative duties on the inpatient wards; inpatient chart creation, ordering supplies, breakdown of charts to send to scanning, updating of Bed Management System and other administrative duties. Train other MSAs on correct inpatient wards operations and serve as a preceptor to developmental level MSAs. Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes. Processing physician orders from CPRS and verifying orders in CPRS upon completion. Completes discharge and transfer packets for patients being discharged from the hospital or being transferred to another facility. Organizes work independently and handles administrative and scheduling problems and deviations based on personal knowledge of inpatient ward operations and policy, schedules, and provider's preferences. Work Schedule: 7:00 am - 3:30 pm, Rotating Weekends or 3:00 pm - 11:30 pm, Rotating Weekends Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 71056-F Permanent Change of Station (PCS): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no substitution of education for experience at this grade level.