PC Systems Administrator

Summary

The PC Systems Administrator is responsible for the provisioning, deployment, administration, and security of all user endpoint systems in use at the court. The incumbent performs routine user endpoint system administration, as well as more complex system administration duties including developing standards, implementing user endpoint security measures, and maintaining virtual desktop infrastructure (VDI) systems.

Duties

• The candidate must have IT support experience and a performance history that demonstrates outstanding customer service and troubleshooting skills. The ideal candidate will have appropriate tact to interact directly with the court's judges and special masters, their chambers' personnel, and court staff in order to gather requirements, troubleshoot software errors, and provide support for their technical needs. The candidate should also have an innate sense of follow-through, team spirit, and professional responsibility for the quality of one's work. IT experience in federal courts, law firms, or other legal environments is highly desirable, as is training in or a working knowledge of the following areas: Development of secure system baseline images User endpoint system & security management Office 365, SharePoint, OneDrive Other areas relevant to the position including Kace SDA/SMA Key Responsibilities Specific duties include, but are not limited to: Develops and deploy secure baseline operating system images/installation templates for PCs, laptops, thin clients, virtual desktops, tablets, mobile telephones, and other user endpoint systems. Maintains and supports the court's endpoint system deployment and management applications. Ensures effective and efficient user endpoint maintenance and security vulnerability mitigation to help improve availability and performance of user endpoint systems. Provide hardware and software support for Windows endpoint devices and Apple IOS operating system environments. Create and maintain documentation for user endpoint systems management and deployment, as well as user documentation and guides. Act as the technical expert in solving user endpoint system problems. Create user accounts and assign system rights. Respond to help desk calls and e-mails, log computer problems, and assist with routine problems. Performs other related duties as required.

Requirements

All appointments are subject to a full background check including an FBI Fingerprint Background Check, as well as periodic reinvestigation. If offered employment, such employment will be provisional pending the satisfactory completion of a mandatory Fingerprint and Background Investigation. The provisional nature of your employment, however, will not affect your start date, salary, or other benefits.

Education

High School Diploma; however, completion of a bachelor's degree from an accredited college or university in information technology or a related field. Five (5) years of specialized experience which demonstrates working knowledge, skills, and abilities to successfully perform the duties of the position may be substituted for the degree requirement is preferred.