IT Support Technician I

Summary

The United States District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office.

Duties

• This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software, performs routine to moderately complex troubleshooting, and supports daily automation operations. REPRESENTATIVE DUTIES Provide information, assistance, and customer support to court staff via the IT helpdesk. Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support. Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software. Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals. Install, configure, and test new software applications. Perform routine troubleshooting, repair, and configuration of hardware and software. Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms. Provide end-user training as needed. Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations. Provide input and recommendations regarding IT-related projects and improvements. Assist with office and chambers moves including disconnecting, transporting, and reconnecting equipment. Travel to divisional offices and other locations as required to provide technical support. Perform other automation-related duties as assigned.

Requirements

You must be a U.S. Citizen to qualify for this position. Background investigation Pre-employment drug test

Education

A bachelor's degree is preferred.