Summary
Employee will be assigned to the Centralized Attendant Center, VA Medical Center Madison, WI, providing comprehensive telephone telecommunications support.
Duties
- ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** *NOTE: THIS ANNOUNCEMENT HAS BEEN EXTENDED* Duties include, but may not be limited to the following: Performs telecommunications support assignments using customer service to recognize and route patient and other inquiries correctly. Provides information of a routine nature and receives and directs callers to the appropriate area. Provides general telephone and referral services to callers. Interviews incoming callers and routes calls to the proper destination. Operates the call distribution telephone system to receive and connect incoming and outgoing calls utilizing computerized equipment and telecommunications software. Provides customer service for difficult calls requiring personal involvement, including threatening, abusive, or distraught callers. Maintains a record of toll and long-distance calls. Operates the internal and external paging system. Maintains manuals, telephone files, and directories. Performs file maintenance by updating computerized telephone files and telephone directories. Sets up, operates, and monitors computer systems and peripheral equipment. Assists in training other personnel in the proper use and maintenance of computer and telecommunications equipment. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm with rotating weekends and holidays. Recruitment & Relocation Incentives: Not authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.