Health Technician (Audiology)

Summary

This Health Technician (Audiology) position serves the Veterans Health Care System of the Ozarks in the Audiology & Speech Pathology Service

Duties

• Duties of the Health Technician (Audiology) include, but are not limited to: Health Technician (Audiology) (HTA) interacts with veterans to solve hearing device problems during scheduled appointments. Responsible for minor hearing aid repairs brought in or mailed by the veterans or requested by the Audiologists for veterans without a scheduled appointment. Tasks include performing non-diagnostic otoscopic examination on patients, evaluate hearing aid function and fit, clean and change earmold or hearing aid tubing, receiver and filter, clean and adjust the battery contacts, remove impacted cerumen from the hearing aid, program and pair hearing aids post repair, download appropriate hearing aid app and pair the hearing aids with veterans' smart phone, instruct veteran how to use the hearing aid app on their smart phone and proper hearing aid care Consults with Audiologists to determine the patient's need for loaner hearing aids from clinic stock When a hearing aid is to be returned to the manufacturer for repair, the HTA places hearing aid repair in the Remote Order Entry System (ROES), prepares all necessary paperwork and shipping label, packages the hearing aid for shipment and records the shipment and the tracking number Provides patients with appropriate hearing aid supplies and batteries and place the supply order in ROES Assist audiologists in removing wax Assist audiologists in entering hearing test result in hearing aid fitting module prior to hearing aid dispensing Monitors the timeliness of manufacturer's delivery of new or repaired hearing aids and custom earmolds to ensure all devices, supplies, and parts are available for hearing aid fitting and patient pick up Tracks and certifies hearing aid orders in ROES as they are received, taking necessary steps to expedite or correct delayed orders or devices and inform audiologists and scheduling staff when devices fail to arrive in clinic Inspects hearing aids to ensure device integrity, charge the hearing aids, and perform listening checks before returning the device to veteran via a method requested by the veteran Ensure patients examining rooms are stocked with necessary supplies Work Schedule: Monday-Friday, 7:30am-4:00pm (Subject to change based on the needs of the service) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: GS-4, 564-01556-F; GS-5, 564-01557-F; GS-6, 564-01558-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Must be able to independently operate Government Vehicle. Must provide clean driving record report from the DMV during the pre-employment process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.